Summary: Use this article to find the answers to frequently asked questions about Zone Control Center for customers using the Zone Control Center SuiteBundle. This FAQ does not apply to ZoneCapture customers using the included version of Zone Control Center.
Remember that only admin can install the standalone Zone Control Center bundle.
- Learn how to install the standalone Zone Control Center bundle: ZoneBilling, ZoneReconcile, and ZoneCapture customers).
- For questions about individual Zoe AI agents, use the Zoe AI Agent FAQ.
- For questions about the embedded Zone Control Center, used by some ZoneCapture customers, visit this FAQ.
Frequently Asked Questions
When can I install Zone Control Center on my NetSuite account?
ZoneBilling and ZoneCapture customers will have access to Zone Control Center in June, 2026. ZoneReconcile customers will have access starting August 26, 2026.
*Remember a Zone admin must install the standalone bundle.
I installed Zone Control Center, but don't see it, what should I do?
If you are experiencing glitches, blank pages, or loading errors immediately following the Zone Control Center SuiteBundle install, please clear your browser’s cache and cookies. If you aren't sure how to clear your cache, follow these instructions:
- Chrome: Settings > Privacy and security > Clear browsing data.
- Edge: Settings > Privacy, search, and services > Clear browsing data.
- Safari: Settings > Privacy > Manage Website Data > Remove All.
- Note: We recommend restarting your browser after clearing the data for the best results.
In most cases, this syncs the new update and resolves the issue instantly.
Can I access my other Zone products from Zone Control Center?
By the end of 2026, ZoneCapture, ZoneApprovals, ZoneBilling, Zone Reconcile, and additional Zone solutions will be available from the Zone Control Center navigation.
Why is the dashboard blurry with a note about updating my code?
For ZoneBilling customers, after installing the Zone Control Center SuiteBundle to access Zone Control Center, you must also update to the indicated code version of ZoneBilling (or higher) in order for the dashboard to populate. This is because the Zone Control Center dashboard is built using saved searches that require a ZoneBilling code update to process.
Is there a ZoneApprovals dashboard availble?
No, there is not a unique ZoneApprovals dashboard available. ZoneApprovals customers that also use ZoneCapture will be able to use the following Zone Control Center enhancements for ZoneApprovals:
- Navigation shortcuts within the ZoneCapture left bar menu
- Dashboard widget with drill own on the ZoneCapture operational dashboard
Are the dashboards customizable?
Not at this time. The ZoneCapture and ZoneReconcile dashboards have some filtering capabilities to help provide the data most relevant to your role.
Is Zone Control Center the same thing as Zoe AI?
No. Zone Control Center is the unified platform that connects Zone products and workflows within NetSuite. The homepage for each solution within Zone Control Center will include a dashboard with real-time operational data. Zoe represents Zone's AI tools. Customers interact with Zoe through conversational chat, which utilize a Zoe AI agents. Zoe’s agents add product and industry context around each of Zone’s solution. For example, customers will interact with Zoe on ZoneBilling through Subscription Intelligence. They will interact with Zoe on ZoneCapture and ZoneApprovals through AP Intelligence. And they will interact with Zoe on ZoneReconcile through Cash Intelligence.