If the "ZoneReconcile license is not active" banner appears in NetSuite, use this guide to identify the cause — whether it's a date mismatch, an overdue invoice, an expired license, or a pending renewal — and take the correct next action.
Step 1: Verify the license dates
Review your contract and confirm the license Start Date and End Date. Then navigate to Setup > ZoneReconcile Setup > ZoneReconcile License in NetSuite.
Compare the dates displayed on the ZoneReconcile License record with the dates in your contract. If the dates do not match, contact the Renewals Team at renewals@zoneandco.com for assistance.
Step 2: License end date is still in the future
If the license dates match your contract and the end date has not yet passed, your license should be active. Check whether any overdue invoices are associated with your account, as an outstanding payment may prevent the license from activating.
- If an overdue invoice exists, contact the Finance Team at AR@zoneandco.com.
- If an overdue invoice was recently paid, allow time for the payment to process and your license status to update.
- If there are no overdue invoices and your license remains inactive, contact Zone Support for further assistance.
Step 3: License end date has passed
If the license end date is in the past, your license has expired and must be renewed. Contact the Renewals Team at renewals@zoneandco.com to confirm your renewal status and arrange a license renewal if necessary.
Step 4: License was recently renewed
If your license was recently renewed but the ZoneReconcile License record still shows the license as inactive or displays your previous license dates, retrieve the latest license information from NetSuite.
- Navigate to Setup > ZoneReconcile Setup > ZoneReconcile License.
- Click Retrieve License.
- Wait for the license information to update.
- Refresh the record.
- Verify that your new license dates are displayed and that the license status is active.
Important: If the updated license information does not appear after clicking Retrieve License, contact Zone Support for further assistance.
Quick reference
| License status or condition | Recommended action |
|---|---|
| Dates match your contract and the end date is in the future | Check for overdue invoices. |
| An overdue invoice exists | Contact Finance at AR@zoneandco.com. |
| License end date is in the past | Contact Renewals at renewals@zoneandco.com. |
| License was recently renewed but old or inactive information is displayed | Click Retrieve License and refresh the record. |
| License dates do not match your contract | Contact Renewals at renewals@zoneandco.com. |
| Dates are correct, there are no overdue invoices, and your license remains inactive | Contact Zone Support. |